Information we collect
We may collect:
- Your name, email address, billing address and country
- Account and login information
- Purchase, payment and course activity
- Information submitted through forms, surveys or applications
- Support messages and communications
- Information shared during sessions, reviews or community discussions
- Testimonials, feedback, photographs or recordings where permission has been given
- Marketing and cookie preferences
We may also automatically collect your IP address, device and browser information, approximate location, pages visited, links selected, referring source, login activity and interactions with our website and emails.
We may receive information from payment providers, learning platforms, analytics services, advertising platforms, scheduling tools and referral partners.
Payment card details are processed directly by our payment providers. We do not store complete card numbers.
How we use your information
We may use your information to:
- Create and manage your account
- Process purchases and payments
- Provide courses, resources, support, mentoring and community access
- Respond to questions and send service communications
- Improve our website, products and customer experience
- Measure website and marketing performance
- Send marketing communications where permitted
- Prevent fraud, misuse and security problems
- Manage overdue payments
- Enforce our Terms of Service
- Meet legal, tax and accounting requirements
- Establish, exercise or defend legal claims
Legal bases
Under the General Data Protection Regulation, we process personal information based on:
- Contract – to provide purchased products and services or take steps before entering into a contract
- Consent – for non-essential cookies, certain marketing activities, recordings and other uses requiring consent
- Legitimate interests – to operate and improve our business, protect our services and communicate with customers
- Legal obligations – to meet tax, accounting and other legal requirements
- Legal claims – to establish, exercise or defend legal rights
You may withdraw consent at any time. This will not affect processing completed before consent was withdrawn.
Payments
Payments are processed by providers such as Stripe and PayPal under their own privacy policies.
We may receive your name, email address, billing details, payment status and transaction reference, but we do not receive or store your complete payment card details.
Marketing
We may send information about TechPreneurX products, services, events and resources where you have consented or where otherwise permitted by law.
You can unsubscribe through the link in any marketing email or by contacting support@techpreneurx.com. You will still receive necessary messages concerning purchases, payments, accounts and active services.
We may retain a record of your opt-out request to prevent further marketing messages.
Sharing your information
We may share information with providers that help us run TechPreneurX. These may include learning-platform and hosting providers, payment processors, email and customer-management systems, scheduling and recording tools, analytics and advertising providers.
These providers process information for agreed purposes and subject to applicable data protection requirements.
We may also disclose information:
- Where required by law
- To prevent fraud or protect legal rights
- To lawyers, accountants and other professional advisers
- To payment-recovery providers where an amount remains unpaid
- As part of a business sale or restructuring
We do not sell personal information for money.
International transfers
Some providers may process information outside Malta or the European Economic Area.
Where required, we use safeguards recognised under data protection law, such as European Commission adequacy decisions or Standard Contractual Clauses. Contact us for more information about a particular transfer.
How long we keep information
We retain information only for as long as needed for the purpose for which it was collected.
Account and service information may be kept while access remains active. Purchase, payment and invoice records are retained as required by tax and accounting laws. Marketing information is generally retained until you unsubscribe.
Information connected with disputes, unpaid amounts or legal claims may be kept until the matter and any relevant legal period have ended.
Recordings and community information
Guided sessions, workshops or meetings may be recorded or transcribed. We will inform participants beforehand and obtain consent where required by law.
Information posted in a TechPreneurX community may be visible to other members. Please do not post personal, confidential or sensitive information that you do not want others to see.
You may contact us to request removal of information you posted. Removal may not always be possible where it has been copied by another person or must be retained for legal reasons.
Data security
We use reasonable technical and organisational measures to protect personal information. However, no online service can be guaranteed to be completely secure.
You are responsible for protecting your password and notifying us if you believe your account has been compromised.
Your rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion or restriction of processing
- Object to certain processing or direct marketing
- Withdraw consent
- Complain to a data protection authority
These rights may be subject to legal conditions and exceptions.
Contact us
For privacy questions or to exercise your rights, contact:
Digital Cloud Training Limited
19, Vincenti Bld, Strait Street, Valletta VLT 1432, Malta
Email: support@techpreneurx.com
Third-party websites
Links to third-party websites are governed by their own privacy policies. We are not responsible for how organisations we do not control use personal information.
Changes to this Policy
We may update this Policy when our services, practices or legal obligations change. The updated version will be published here with a revised date. We will provide additional notice where required.
